A Software Maintenance Agreement (SMA) is a comprehensive service that provides premium software maintenance and support for your systems. Invest in worry-free maintenance and give your projects the continuous and reliable operation they deserve.
Our Software Maintenance Agreement (SMA) ensures that you have access to the latest software versions, which include advanced features and critical security updates. We offer SMA licenses for Bosch Access Management System (AMS) and Bosch Building Integration System (BIS). Our licensing schemes are not based on a subscription model and remain valid indefinitely. However, in order to be up-to-date with latest security upgrades and other software related upgrades, we recommend to purchase our SMA. This guarantees you that the software you use is always secure and stable.
By purchasing an SMA, you benefit from a proactive approach that helps you stay ahead of potential vulnerabilities and optimizes the performance of your systems. The SMA also includes priority support from a dedicated team of experts, ensuring that any technical issues or inquiries are addressed promptly, which minimizes downtime and enhances operational efficiency. Additionally, the agreement offers exclusive access to training resources and documentation, empowering your team to fully utilize the capabilities of the software.
Our expert technical support team is dedicated to resolving any issues and providing effective solutions or workarounds. To access our support services, a valid Service Maintenance Agreement (SMA) is required, which can be purchased along with our software.
Proficient diagnostic techniques are employed to swiftly resolve issues and give your projects the continuous and reliable operation they deserve.
Regular system upgrades to ensure that your software is supported throughout the lifecycle of your project. Updates bring new functionalities to improve your operations.
Data security is more important than ever. Regular updates and fixes keep your system secured at any time.
Short overview of the SMA and its benefits
We offer a 1-year SMA to each purchased software. This can be extended to up to three years by increasing the quantity of the SMA expansion items.
The cost is calculated according to the active licenses of your system.
For a comprehensive step-by-step guide, please click here for AMS and here for BIS.
At request of the legal owner of the system, activation management can be transferred from one account to another. Please create a Service Ticket at TechSupport.AI@nl.bosch.com, if you have a valid SMA.
If you need more than 3 years SMA, please approach your sales representative.
Yes. A customer must order the software assurance components to cover the lapsed years since the agreement expired. Example: three years after expiration, the customer would need to order minimum 3 years’ worth of software assurance coverage.
The set of activated licenses in the system has to match the SMA order. However, at request of the legal owner of the system we offer the possibility to renounce the unused licenses. Please contact your sales representative.
No, basically there are two ways to purchase SMA for a system:
Yes. The licenses can be upgraded to the newest version, if not activated yet. Please contact your sales representative.
Whether you’re upgrading your system or building a new solution, our team is here to enable you protect what matters most.