You have bought a Radionix or Bosch intrusion alarm or access control product, and you encounter difficulties installing it? You can look for troubleshooting information in the manuals available for your product (check the Product Catalog), search for solutions in our knowledge bases, follow trainings or how-to videos, or contact our technical support if you have a valid Software Maintenance Agreement (SMA). If you are an end user, please contact your installer, dealer, or maintenance company first.
We share our extensive self-service library with you 24/7. Our knowledge base covers a variety of products, design guidelines, and problem solutions.
This will often help you to find the answer to your questions quicker.
Become an expert on our products and technologies by participating in our classroom training or taking commercial or technical training at our online training platform.
You can learn a lot from checking out our online channels featuring videos that explain our products and technologies.
When you do not manage to solve your technical issues after checking all these self-help sources, as our customer, you are eligible to report the problem to our technical support. We recommend that you leave the devices mounted and connected to clarify the fault. This way, our experts can still connect to the products for troubleshooting and recovery. Most cases of incidents with no hardware failure can be resolved immediately. In case of hardware failure, we help you clarify questions about warranty, service level, or product exchange. Before you contact technical support, please perform the steps below and have the serial number of the affected product available. Like this, we can ensure you a proper and efficient handling of your reported problem.
We have qualified technical support available for our direct customers of Radionix and Bosch intrusion alarm and access control hardware and software products. The procedure differs per region, so please select your region for further instructions.
For technical support in North America, South America and Latin America, you can call us at +1-585-678-3780 or mail us at technical.success@radionix.com
For technical support in Europe, Middle East, Africa and Asia Pacific, you can contact your local sales representative who will help you to get the appropriate technical support. Please note that for Access Control technical support, a valid Software Maintenance Agreement (SMA) is mandatory.
For technical support in Australia and New Zealand, you can call us at +61 1300 026 724 or mail us at technicalsupport.au@keenfinity-group.com