At Radionix we believe in our products. The reliability and durability of our products is so high, and we receive such low numbers of returns that we can offer a large warranty period and offer a ‘Swap Brand New’ replacement policy in case of a malfunctioning product.
Most Radionix and Bosch intrusion alarm and access control products come with a three-year or five-year manufacturer's warranty. The standard warranty period for all Bosch motion detectors is 5 years. In the table below, you can find the exact warranty we offer per product group.
We offer warranty extension as a manufacturer warranty with predictable and transparent maintenance and operating cost for a period of up to 2 years. The warranty extension is available for most of our products. When available, you can find it in our Product Catalog by searching for ‘warranty’ or the name of the product.
You can choose to extend the product's standard warranty with:
N.B. An extension beyond five years' total warranty is not possible.
Service for products that are in warranty are free of charge. Any product that does not function as specified due to a defect in material or workmanship will be either fully repaired or replaced with a product of the same model that functions as specified. Depending on the type of product, the actual availability of spare parts and products and the individual service requests we offer a service solution either as Carry In repair or as Advanced exchange. Please contact us when you have a service request and we will inform you about the service level options of the affected product.
The Carry In repair is the default service level when the identical product with the same serial number shall be returned after repair, e.g., when the product was customized or painted and the same customized product shall be re-installed after the repair. Use suitable packaging for shipping. We assume the costs of standard repair for all warranty repairs.
Procedure1. Ask our Order Desk for a RMA by e-mail or online.2. You receive an order confirmation from us with the service level „Carry In Repair“.3. We arrange for a carrier to collect the defective product from you.4. The repaired product (same serial number) is returned to you.
The advanced exchange service level is available for some selected products during the warranty period. In order to minimize system downtime, a new or refurbished product is sent out immediately when you submit a request to us. Therefore, you can directly fix the problem on-site to ensure that the system is running as soon as possible.
Procedure1. Ask our Order Desk for a RMA by e-mail, or online.2. You receive an order confirmation from us with the service level “Advanced Exchange New” or “Advanced Exchange Swap”.3. We send you the exchange product and arrange collection of the defective product from you.
For products where the warranty has already expired, we still offer a solution as long as the product is in production and in general even for another five years after the end of production. As a service solution we offer a new product of the same model or similar or successor model with same or better functionality.
Read more about our Warranty & Replacement Policy
Learn more about how to read our codes